Frequently Asked Questions
Everything you need to know about shopping with Red Apple.
What are your shipping rates and delivery times?
We offer standard shipping for a flat fee of $5.99, or free shipping on orders over $50. Standard delivery typically takes 3-5 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our Returns Center to initiate a request.
What payment methods do you accept?
Red Apple accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you ship internationally?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to more countries soon.
How can I contact customer support?
Our support team is available via email at support@redapple.com or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.